Executive Secretary Level 4

1. Handle telephone calls

2. Organize workplace information

3. Participate in environmental work practices

4. Prepare for work

5. Receive visitors

6. Design organisational documents using computing packages

7. Create electronic presentations

8. Display human relations skills

9. Exercise initiative in a business environment

10. Manage stress

11. Manage time

12. Observe protocols in a business environment

13. Prepare and process financial/business documents

14. Prepare quotations/contracts

15. Maintain petty cash account

16. Produce texts from audio

17. Transcribe and produce text from notes

18. Use reminder systems

19. Develop minute-taking and production techniques and meeting protocol skills

20. Utilize a knowledge management system

21. Organise business travel

22. Organise meetings

23. Apply contract and procurement procedures

24. Process human resource documents and inquiries

25. Apply the principles of confidentiality and security

26. Compose complex workplace documents

27. Contribute to effective workplace relationships

28. Co-ordinate business resources

29. Communicate information relating to work activities

30. Monitor staff performance

31. Monitor performance and provide feedback

32. Deal with conflict situations

33. Develop and use emotional intelligence

34. Develop and use complex databases

35. Develop work priorities

36. Implement improved work practices

37. Maintain business records

38. Organize schedules

39. Plan and manage meetings

40. Plan and manage conferences

41. Research, prepare and present information

42. Use and maintain electronic mail system

43. Organise personal work priorities and development

44. Prepare for a quality audit

45. Administer human resource processes

46. Manage finances within a budget

47. Prepare high-level/sensitive written materials

48. Promote innovation and change

49. Produce management reports to enable effective decision-making

50. Develop and use complex spreadsheets

51. Lead team to identify and achieve goals

52. Participate in quality audit